What We Do

The Durham Crisis Response Center provides services 24-hours each day, 365 days a year. Support from donors and our community make our work possible. DCRC does not charge clients for any of its services.

24-Hour Help Line

Last year alone, advocates answered 2,700 calls on our crisis line. Trained DCRC advocates provided 16,000 volunteer hours to victims of domestic and sexual violence 24-hours a day. The advocates provide emotional support, safety planning, information and referrals. We also have a Spanish crisis line service.


At our Emergency Shelter, 225 adult and child victims were provided food, clothing support and safety. The shelter offers adults and children fleeing violent and dangerous situations a safe and supportive environment. The shelter is a place where they can recover from the effects of domestic or sexual violence. In the shelter clients are offered counseling, case management, legal assistance, housing and employment needs. Spanish-speaking staff and volunteers are available. 

During this same timeframe, more than 140 fleeing adults and their children were unable to receive shelter from DCRC because our shelter was full.  While DCRC could not shelter this number of victims in need, we worked to find them safe alternatives.

Non-residential Services

Not all victims require or request residential services. Last year alone, DCRC staff and advocates assisted 210 sexual assault victims and 1050 domestic violence victims with other services such as safety planning, crisis intervention, information and referrals, support groups, legal advocacy, assistance with filing for victim compensation, advocacy, etc.

Hospital Accompaniment

Trained advocates from DCRC accompanied 210 sexual assault and domestic violence victims to local medical facilities for a physical exam, medical treatment, and forensic evidence collection. Staff members are available to meet individually with clients to address on-going needs for emotional support, information, and referrals to community mental healthcare providers.

Legal Advocacy

Last year many of these clients also received support throughout the criminal or civil justice process, from the initial police response to prosecution. Working from offices on the second floor of the Durham County Courthouse, DCRC staff and volunteers provide court accompaniment, advocacy and assistance with protection orders.

Counseling and Support Groups

DCRC provided 506 individual counseling sessions for domestic violence and 415 sessions for sexual assault. In addition, DCRC provided 94 support groups sessions in English and Spanish for clients who are currently or have previously experienced domestic or sexual violence. Support groups have included: Adult Survivors of Child Sexual Abuse, Rape 101/Myths and Facts, Reducing Your Risk of Sexual Assault, Recognizing Signs and Symptoms of Childhood Sexual Abuse, Reducing Your Child’s Risk for Sexual Abuse, Sexual Violence and Adult Survivors of Domestic Violence.

Community Education and Outreach

DCRC’s Community Education Staff each year make hundreds of presentations to professionals and community members. Workshops about domestic and sexual violence, sexual harassment and date rape prevention, and human trafficking are available for local community groups, churches, businesses and professional agencies, including local law enforcement, school system, and healthcare personnel. DCRC staff also provides the “Safe Dates” curriculum about healthy relationships to schools and youth groups free of charge.

Advocacy and Partner Engagement

DCRC coordinates the multidisciplinary Domestic Violence Response Team (DVRT) and Sexual Assault Response Team (SART) for Durham County. In partnership with law enforcement, the Durham District Attorney’s office, Duke University, and Duke University Health System, North Carolina Central University, Durham Public Schools, Legal Aid, and other agencies, the DVRT and SART meet bimonthly to ensure that all services in our county are victim-centered and meeting the needs of all victims. DCRC also provides training for their partners and other agencies.

Pennies for Change

As a “thrift boutique,” Pennies for Change represents the entrepreneurial side of DCRC, generating approximately 25% of DCRC’s income. PFC provides consistent sustainable resources to support DCRC’s services. The store provides clothing, housewares and furniture to clients as they setup violence-free living. PFC also serves as a means of informing and engaging the community in our mission. Pennies for Change is located at 2715 Durham-Chapel Hill Boulevard in Durham.

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206 N. Dillard Street, Durham, NC 27701 Office Phone: (919) 403-9425
Office Hours: 9AM - 5PM

© Durham Crisis Response Center 2019